Transport Heroes – Freight Forwarding Terms & Conditions
(Transport Heroes | ABN: 88 419 845 123 | NSW law)
1. Definitions
“We/Us/Our” means Transport Heroes Pty Ltd (ABN 88 419 845 123).
“You/Your” means the customer named on the quotation, booking, or account.
“Goods” means the items being transported or arranged to be transported.
“Services” means freight forwarding, transport arrangement, pickup/delivery coordination and related services.
2. Acceptance
By placing a booking, paying a deposit, signing a quote, or supplying Goods for carriage, You accept these Terms & Conditions.
3. Information Accuracy (Your Obligations)
3.1 You warrant all details provided are complete and accurate, including: pickup/delivery addresses, contacts, access constraints, load dimensions/weight, packaging, forklift/tail-lift needs, dangerous goods status, time windows, and special handling.
3.2 If the information provided is inaccurate or incomplete and the delivery cannot be completed, You agree the full quoted/confirmed amount remains payable (including any futile trip or waiting charges).
3.3 You warrant that all budget are fair and just.
4. Readiness & Cancellations
4.1 You must ensure the Goods are ready at the confirmed pickup time.
4.2 If the Goods are not ready and You have not given at least 72 hours’ prior written notice, You agree to pay the full amount for the job.
4.3 Where a job is cancelled by You with less than 72 hours’ notice, the full amount is payable. Earlier cancellations may incur a reasonable admin fee.
5. Contact Details Requirement
5.1 You must provide all pickup and delivery contact details (names, phone numbers, site instructions and access notes) no later than 24 hours before pickup.
5.2 If contact details are not supplied within this timeframe, We may cancel the job and the full amount will be payable.
6. Conduct & Safety
6.1 We maintain a zero-tolerance approach to abuse, disrespect, or swearing toward Our drivers, contractors, or staff.
6.2 If such conduct occurs, We may pause, refuse, or cancel Service; all fees due remain payable in full.
7. Compliance (Drivers & Vehicles)
7.1 All drivers engaged must comply with applicable Australian road transport laws, including the Heavy Vehicle National Law (HVNL) and NHVR requirements, fatigue management rules, chain of responsibility obligations, and site safety rules.
7.2 You must provide a safe site with clear access, compliant loading/unloading conditions, and competent loading staff where applicable.
8. Waiting, Access & Futile Trips
8.1 Standard waiting time at pickup/delivery is [e.g., 15 minutes]. Additional waiting is chargeable at [rate/hour or part thereof].
8.2 If We attend and cannot load/unload due to inaccuracy, access issues, missing equipment, or Goods not ready, a futile trip fee plus any time/mileage will apply; the full job amount remains payable where clause 3 or 4 applies.
9. Changes & Surcharges
9.1 Changes to addresses, times, dimensions/weight, or special requirements may change the price.
9.2 Surcharges may apply for after-hours, weekends/holidays, remote areas, tolls, ferries, waiting, tail-lift, hand-unload, oversize/overweight, and dangerous goods.
10. Dangerous Goods
10.1 You must declare any dangerous goods (DG) in writing with correct UN numbers, class labels, and documentation.
10.2 Undeclared or misdeclared DG may result in refusal, cancellation, or additional charges. You are liable for any fines, losses, or damages arising from non-compliance.
11. Packaging & Loadability
11.1 You are responsible for suitable packaging, palletising, strapping, and protection so Goods can be safely loaded, transported, and unloaded.
11.2 We may refuse improperly packaged Goods. Any resulting delay/futile trip is chargeable.
12. Proof of Delivery (POD) & Updates
12.1 POD is provided for every completed delivery (signature/name and/or photo, digital or paper).
12.2 We provide frequent updates where available from carriers or Our systems.
13. Risk, Insurance & Liability
13.1 We act as a freight forwarder/arranging agent and may engage third-party carriers. Carriage is subject to those carriers’ terms (available on request).
13.2 Transit risk remains with You. It is Your responsibility to arrange adequate transit insurance (we can assist with arranging on request).
13.3 To the fullest extent permitted by law, Our liability (if any) is limited to re-supplying the Services or the cost of re-supply. We are not liable for indirect or consequential loss, loss of profit, or delay from events beyond Our control (see Force Majeure).
14. Pricing, GST & Invoices
14.1 Prices are in AUD and exclusive of GST unless stated otherwise.
14.2 Invoices will be issued on booking completion (or as otherwise agreed in writing).
15. Payment Terms & Debt Recovery
15.1 All payments are due within 30 days EOM (end of month) unless otherwise agreed in writing.
15.2 If payment is not received by the due date and You do not provide proof of payment, You agree that the unpaid amount may be referred to a debt collector, and You will be liable for reasonable recovery costs, interest, and legal expenses on a full indemnity basis.
15.3 We may suspend or refuse further Services while any amount remains overdue.
16. Force Majeure (Delays Outside Our Control)
We are not liable for delay or failure caused by events beyond Our reasonable control, including severe weather, natural disasters, industrial action, vehicle breakdowns, road closures, port/airline disruptions, acts of government, or network/IT outages.
17. Privacy
We collect and use contact/delivery information to perform the Services and provide updates, consistent with Australian privacy laws. See Our Privacy Notice for details.
18. Disputes
Raise any invoice or service dispute in writing within 7 days of invoice or delivery (whichever is earlier). Both parties will act in good faith to resolve disputes promptly.
19. Governing Law
These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of NSW courts.